{
  "organization": {
    "name": "Colombo Municipal Council",
    "short_name": "CMC",
    "address": "Town Hall, Colombo 07",
    "main_email": "munici@slt.lk",
    "main_phone": "0112691191-9",
    "website": "https://www.colombo.mc.gov.lk/"
  },
  "contact_center": {
    "name": "Information Center",
    "location": "Ground floor of the Town Hall building, near the main entrance",
    "purpose": "Provides an efficient communication process so that the needs of rate payers can be attended quickly, including after office hours.",
    "phones": [
      "011-2675519",
      "011-2208208",
      "011-2691191"
    ],
    "public_hours": "7.30 a.m. to 8.00 p.m.",
    "complaint_desk_hours": "8.00 p.m. to 7.30 a.m.",
    "service_note": "24 hour service"
  },
  "top_level_services": [
    "A-Z Services",
    "Online Payment",
    "Contact Council",
    "Report an Issue",
    "Apply for it",
    "Find it",
    "Tender Notices",
    "Information Officers"
  ],
  "department_groups": [
    {
      "group": "Public Welfare & Administration",
      "departments": [
        "Public Library",
        "Public Assistance Department",
        "Sports and Recreation Department",
        "Fire Service Department",
        "Human Resources Development Department",
        "Legal Department"
      ]
    },
    {
      "group": "Engineering",
      "departments": [
        "Municipal Engineer’s Department",
        "Land Management & Environmental Development Division",
        "Traffic Design & Road Safety",
        "Development Division",
        "Project Management Section",
        "Works Section",
        "Solid Waste Management Division",
        "City Planning Section",
        "Municipal Workshop",
        "Drainage & Water Supply Division"
      ]
    },
    {
      "group": "Health",
      "departments": [
        "Public Health Department",
        "Health Curative Department",
        "Department of Indigenous Medicine",
        "Municipal Veterinary Department"
      ]
    },
    {
      "group": "Revenue",
      "departments": [
        "Municipal Treasurer’s Department",
        "Municipal Assessor’s Department"
      ]
    }
  ],
  "a_z_service_categories": [
    "Administrative Services",
    "Assessment",
    "Building Permit / Planning Clearence",
    "Building Planning and clearances",
    "Curative Health",
    "Child and Elder Care",
    "Disaster Management",
    "Engineering Services",
    "Fire Services",
    "Fitness and health",
    "Garbage Collection",
    "Indigenous Medical Services",
    "Legal Services",
    "Outdoor Advertising",
    "Payments",
    "Public Health",
    "Public Libraries",
    "Pre School",
    "Parks",
    "Play Grounds",
    "Permit Licence",
    "Report an issue",
    "Reception Halls",
    "Social Services",
    "Sports and Recreation",
    "Swimming Pool",
    "Training Services",
    "Tenders",
    "Taxes",
    "Veterinary Services"
  ],
  "faqs": [
    {
      "category": "Veterinary Services",
      "topics": [
        "Animal Bite",
        "Barking / Noisy Dog",
        "Deal Animal"
      ],
      "contacts": [
        {
          "name": "Municipal Slaughter House",
          "phone": "(011) 2693553"
        },
        {
          "name": "Municipal Dog Pound",
          "phone": "(011) 2695139"
        }
      ]
    },
    {
      "category": "Business",
      "topics": [
        "Business Certificates",
        "Change of Location",
        "Withdraw Business Certificate",
        "Certificates & Registrations",
        "Licensing & Permitting",
        "Complaints",
        "Doing Business With the City"
      ],
      "contacts": [
        {
          "name": "Revenue Branch",
          "phone": "011 2693162",
          "for": [
            "Business Certificates",
            "Withdraw Business Certificate"
          ]
        },
        {
          "name": "Rates Branch",
          "phone": "011 2693136",
          "for": [
            "Change of Location"
          ]
        }
      ]
    },
    {
      "category": "Garbage",
      "topics": [
        "Missed Pickup",
        "Request Bulk item /Derbies Pickup",
        "Illegal Dumping",
        "Overflowing or Unkempt Dumpster",
        "Improper Storage of Trash Barrels",
        "Empty Public Bin Installation",
        "Trash on a Vacant Lot",
        "Join a Neighborhood Cleanup",
        "Request Street Cleaning",
        "Dumping Sites"
      ],
      "contacts": [
        {
          "name": "Solid Waste Management Division",
          "phone": "011-2328804"
        },
        {
          "name": "Solid Waste Management Division Mobile",
          "phone": "077-7313236"
        }
      ]
    },
    {
      "category": "Health, Safety & Sanitation",
      "topics": [
        "Fogging",
        "Flu alerts Dengue etc.",
        "Report Unsanitary Conditions - Food",
        "Report Unsanitary Conditions - Establishment",
        "Report Unsanitary Conditions Employee",
        "Inspectional Services"
      ],
      "contacts": [
        {
          "name": "Health / Sanitation Contact",
          "phone": "(011) 2696594"
        },
        {
          "name": "Health / Sanitation Mobile",
          "phone": "0777 234482"
        }
      ]
    },
    {
      "category": "Fire Prevention & Control",
      "topics": [
        "Fire station contacts",
        "Emergency fire contacts",
        "Fire Safety Section"
      ],
      "contacts": [
        {
          "name": "Main Fire Station General Office",
          "phone": "(011) 268608"
        },
        {
          "name": "Main Fire Station General Office",
          "phone": "(011) 2686406"
        },
        {
          "name": "Main Fire Station Office",
          "phone": "(011) 2691637"
        },
        {
          "name": "Emergency",
          "phone": "(011) 2422222"
        },
        {
          "name": "Emergency",
          "phone": "(011) 2422223"
        },
        {
          "name": "Fire Safety Section",
          "phone": "(011) 2683370"
        }
      ]
    }
  ],
  "reporting_guidance": {
    "report_issue_page_note": "Please visit the relevant department on the website and contact the person in charge with your issue."
  },
  "emergency_numbers": {
    "house_drainage_blockage_clearing": [
      "011-2447128",
      "011-2434518",
      "011-2399586",
      "011-2431694",
      "011-2307710",
      "011-2698673",
      "011-2674340",
      "011-2682899",
      "011-2514845",
      "011-2512673",
      "011-2362205",
      "011-2364142",
      "011-2583635"
    ],
    "tree_cutting_debris_private_premises": [
      "011-7717720",
      "076-8050055"
    ],
    "street_emergencies_dangerous_trees_objects": [
      "011-2447128",
      "011-2431694",
      "011-2323489",
      "011-2329283",
      "011-2698673",
      "011-2512673",
      "011-2582778"
    ],
    "solid_waste_removal_from_premises": [
      "011-7717720",
      "011-2436888",
      "011-2674340",
      "011-2512673"
    ]
  },
  "key_officer_contacts": [
    {
      "title": "Municipal Commissioner",
      "email": "commissioner@colombo.mc.gov.lk"
    },
    {
      "title": "Deputy Municipal Commissioner (Engineering Services)",
      "email": "depcomeng@colombo.mc.gov.lk"
    },
    {
      "title": "Deputy Municipal Commissioner (Administration)",
      "email": "dmcadmin@colombo.mc.gov.lk"
    },
    {
      "title": "Municipal Secretary",
      "email": "secretary@colombo.mc.gov.lk"
    },
    {
      "title": "Municipal Treasurer",
      "email": "treasurer@colombo.mc.gov.lk"
    },
    {
      "title": "Chief Medical Officer of Health",
      "email": "cmoh@colombo.mc.gov.lk"
    },
    {
      "title": "Chief Municipal Veterinary Surgeon",
      "email": "cmvs@colombo.mc.gov.lk"
    },
    {
      "title": "Municipal Assessor",
      "email": "assessor@colombo.mc.gov.lk"
    },
    {
      "title": "Chief Librarian",
      "email": "clibrarian@colombo.mc.gov.lk"
    },
    {
      "title": "Chief Fire Officer",
      "email": "cfo@colombo.mc.gov.lk"
    }
  ],
  "agent_rules": {
    "allowed_languages": ["Sinhala", "Tamil", "English"],
    "reply_rule": "Reply in the same language as the caller.",
    "fallback_rule": "If the answer is not in the approved knowledge base, offer the main contact, information center, or relevant department contact.",
    "safety_rule": "Do not invent phone numbers, addresses, office hours, fees, officers, or policies."
  },
  "source": {
    "website": "https://www.colombo.mc.gov.lk/",
    "last_manual_seed": "2026-03-17"
  }
}